Terms of Service

Cryptids Veil | Fursuit Commissions

Last updated: October 25, 2026

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Please read these Terms of Service carefully before commissioning me. By submitting a payment, you agree to the policies outlined below.

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1. General Information

By commissioning me for a custom fursuit, partial suit, or accessory, you agree to these Terms of Service.

These policies help ensure a smooth commission process and clear communication for both of us.

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2. Quotes & Pricing

• Quotes are valid for the current commission opening only. If you do not apply or are not selected during that round, you will need to request a new quote for a future opening.

• Prices may vary depending on design complexity, materials, and add-ons.

• Shipping is not included in your quote and will be calculated separately before shipment.

• Submitting a commission application does not guarantee a slot. Commissions are not first come, first served.

 

3. Deposits & Payments

Commissions of $500 or more:

• A 30% non-refundable deposit is required to secure your slot.

• Your deposit goes toward the total commission price.

• Once accepted, you have 48 hours to pay your deposit. If payment is not received, your slot may be offered to another applicant.

 

Commissions under $500:

• Full payment is required upfront.

 

Payment Plans

• Payment plans are available for commissions over $500.

• The payment schedule and amounts must be agreed upon in writing before work begins.

• Work will not begin until your deposit is received.

• Your commission will not be shipped or delivered until fully paid.

• Missed or late payments may result in cancellation and forfeit of payments already made.

 

4. Refunds & Cancellations

• The 30% deposit is non-refundable, as it covers time and materials purchased.

• Refunds of additional payments (beyond the deposit) may be considered only before work has begun, at my discretion.

• Once work has started, no refunds with be issued.

• If I must cancel your commission due to unforeseen circumstances, you will receive a full refund, including your deposit.

 

5. Returns & Exchanges

Custom Items

• All custom-made items are final sale. Returns and exchanges are not accepted for custom fursuits, partial suits, accessories, or other personalized items.

 

Non-Custom Items

• Returns may be accepted for non-custom items if they are unused, undamaged, and in their original condition.

• Items showing signs of wear, use, damage, or improper handling will not be accepted.

• Items with noticeable odors, including cigarette smoke, heavy perfumes, or other strong scents, are not eligible for return.

• Return shipping costs are the buyer's responsibility unless otherwise agreed.

• All returns must be approved before being shipped back.

 

6. Character References & Design

• You must provide clear reference images and a detailed description of your character.

• AI-generated reference sheets and images are not accepted.

• I reserve the right to decline designs that are overly complex, offensive, or outside my skill level.

• Because every suit is handmade, small artistic differences from your reference are to be expected.

 

7. Progress Updates & Changes

• You'll receive photo or video updates at important stages of your build, such as:

  • Base construction

  • Furring

  • Final details

• Small adjustments may be requested early in the process.

• Major changes after design approval may result in additional fees and possible delays.

 

8. Shipping & Delivery

• Shipping and insurance costs are the client's responsibility unless otherwise agreed.

• I am not responsible for shipping delays, damage, or loss caused by the carrier.

• International clients are responsible for customs fees and import taxes.

• Your commission must be fully paid before shipment.

 

9. Ownership & Usage

Once your commission is fully paid, you own the physical suit or accessory.

• You're welcome to wear your suit for personal use, events, and public appearances.

• I retain the right to share photos and videos of my work on social media and in my portfolio.

• You may not claim that you created the suit or commercially reproduce my work without written permission.

 

10. Care & Liability

Fursuits are handmade art pieces and may have small imperfections.

I am not responsible for damage caused by:

• Improper use or rough handling

• Incorrect cleaning or storage

• Lack of maintenance

• Unauthorized modifications

Please handle and care for your suit properly to help extend its lifespan.

 

11. Commissions From Minors

If you are under 18, a parent or guardian must sign a parental consent form and approve the commission. Failure to follow this policy may result in cancellation.

 

12. Bodysuit Sizing & DTD Policy

A DTD (Duct Tape Dummy) is required for all full bodysuit commissions.

• Your DTD is considered final for sizing purposes once I receive it.

• I am not responsible for fit issues caused by inaccurate or poorly made DTDs.

• Changes in body size, shape, or measurements after submission are not my responsibility.

• A replacement DTD or sizing adjustments may require additional fees.

• A new DTD may delay your commission's completion.

Please make sure your DTD is accurate before sending it!

 

13. Communication Policy

Official communication will take place through Discord, Instagram, TikTok, Telegram, or another agreed-upon platform.

• Please communicate respectfully.

• Harassment, rude behavior, or excessive messaging will not be tolerated and may result in cancellation, subject to applicable refund requirements.

• Important agreements and changes must be confirmed in writing.

 

Inactivity Policy

 

If you do not respond to my messages for 30 days, I will send a warning. If another 30 days pass without a response, your commission may be canceled without a refund.

 

14. Warranty Policy

All fursuits and costume parts include a 90-day limited workmanship warranty beginning on the delivery date.

 

What's Covered

Construction-related defects under normal use, including:

• Popped seams

• Detached parts

• Glue failure

 

What's Not Covered

• Rough or improper handling

• Excessive wear or outdoor use

• Improper washing or storage

• Alterations or repairs made by others

 

Warranty Repairs

• Qualifying repairs are free during the 90-day warranty period.

• Clients are responsible for shipping costs to and from me.

• Repairs after 90 days may be available for an additional fee.

• I will assess whether an issue qualifies under the warranty.

 

15. Experimental Features

Some commissions may include experimental or prototype features, such as:

• Electronics and lighting

• 3D-printed components

• Animatronics

• Specialty materials

• New construction techniques

These features may not have undergone long-term durability testing.

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Please understand:

• Experimental features are provided as-is and are excluded from my standard workmanship warranty.

• I cannot guarantee their long-term functionality or durability.

• Repairs or adjustments after delivery may cost extra.

• I will always inform you if your commission includes experimental features and ask for your approval before proceeding.

By approving experimental features, you acknowledge the additional risks associated with them.

 

16. Agreement

By submitting a deposit or payment, you confirm that you have read, understood, and agreed to these Terms of Service.

Thank you for taking the time to read my policies and for considering Cryptids Veil for your commission!